Customer and partner communication

You are the first point of contact via email, phone, and other communication channels. You handle questions and ensure correct follow-up.

Administrative support

You support the accounting department by collecting, drafting, preparing, and checking documents.

Marketing support

You actively contribute to the development of marketing funnels and participate in their execution.

External communication

You help manage and update the website, apps, and social media channels.

Product development

You assist with the design, structuring, and completion of digital products such as e-books, videos, or manuals.

Appointment management

You manage the agenda for clients, schedule appointments, and ensure clear communication to all involved parties.

Event coordination

You help plan, organize, and support both online and physical events, from preparation to evaluation.

• You are eager to help spread Felinova's mission and vision, and to contribute to the happiness of cats. You are a great animal lover, but you can channel this passion professionally in your job;
• You genuinely enjoy making our network, partners, and customers happy and answering practical and content-related questions daily via email. You make appointments and guide people towards finding the best solution for their pet problems;
• You are commercially minded and proactive; you contribute ideas about opportunities and highly value customer service and customer satisfaction.
• You act quickly and ensure that (potential) customers are helped as well and as fast as possible.
• You find administrative tasks, marketing, and sales a pleasant variation in your job, and you handle emails, content, and invoicing meticulously.
• You are empathetic, and it comes naturally to you to help and guide people to the very best solution for them. Making people and animals happy makes you happy.
• You love to take full responsibility for your work. If you don't know something, you take the initiative to look for the solution yourself.
• You enjoy contributing ideas about improving existing projects, starting new, potential projects, and you can work independently.
• Working mostly remotely, with contact primarily digital, is totally your thing! You check in with the director at least once a week, and otherwise, you are in daily contact via WhatsApp.
• You are domiciled in Flanders (preferably the Waasland region) and are looking for a flexible commitment in an employed position (8-20 hours per week) spread over multiple working days, depending on the workload.
• You have obtained a Bachelor's degree and/or already have initial experience in an all-round administrative job;
• You have a driver's license and your own car

TOOLS

• You can easily find your way around tools and software such as a website (Shopify), invoicing system (Billit; Plug & Pay), or CRM to conduct searches so that you can quickly provide a solution.
• You have a smooth writing style, you are unhappy with typos, and you have a creative side that you like to highlight. You know programs like InDesign and Canva.
• If you don't (extensively) know certain tools or software programs, you understand that this is not a problem, because you know you can quickly master such systems.

PLUS:

• Good knowledge of French (not required but highly desirable)

• An exciting job with a calling, in which everything you do directly impacts the happiness of pets in Flanders and the Netherlands.
• Internal and external training in various areas, wherever you feel the need.
• You will join a small, close-knit team that goes all out for the best. You will have the flexibility to set your own schedule and work almost entirely from the comfort of your own home.
• Finally, we offer you a competitive salary and extralegal benefits, in consultation.

CONTRACT

• Interim with option for permanent employment
• Part-time 4-8 hours/week (to start) up to half-time (flexible hours)

WORK SCHEDULE

• Day shifts during the week, possibly an evening or weekend day (events)
• Expected start date: as soon as possible

WORK LOCATION

• Mostly working from home
• Team meetings in Kruibeke

Have you read our vacancy thoroughly and are you convinced that you are a good match? Do you want to make cats happier with us? Great! Then fill in the contact form below. We look forward to getting to know you!

CLOSED DUE TO SUFFICIENT APPLICATIONS